Psychology of Customer Success
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic?
Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.
So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.
Psychology of Customer Success
The Psychology of Customer Onboarding
Is your onboarding process falling flat?
Are you struggling with low adoption rates despite your best efforts?
It's time to rethink your approach and consider the psychology behind effective onboarding.
Dive into the reason why traditional onboarding methods often fail and what you can do to revolutionize your onboarding process for better customer adoption.
BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:
- The crucial difference between implementation and onboarding, and why you should focus on onboarding people, not just software
- Why long implementation times, one-size-fits-all training, and information overload can sabotage your onboarding efforts
- The science behind the Ebbinghaus Forgetting Curve and how to combat it using spaced repetition and emotional engagement
- How to identify the "first value" moment for your customers and why it's the true end of onboarding
- Practical tips for creating an effective onboarding process, including kickoff calls, targeted training, and a comprehensive knowledge center
Don't let ineffective onboarding lead to churn and disappointment. Tune in to learn how you can leverage psychology to create an onboarding experience that sets your customers up for success and long-term adoption.
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
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