Psychology of Customer Success
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic?
Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.
So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.
Psychology of Customer Success
The Secret Weapon for Getting Raises and Promotions
Are you overlooking your biggest accomplishments?
Discover a powerful tool to help you track, quantify, and showcase your achievements - the accomplishment tracker. By spending just 15 minutes a week, you can avoid the pitfalls of recency bias and clearly demonstrate the value you bring to your company.
Here's what you'll learn:
- Why we naturally underestimate our own accomplishments and the cognitive biases at play
- How to set up an accomplishment tracker using the STAR method to quantify your impact
- A step-by-step example of calculating the monetary value of process improvements
- The psychological benefits of an accomplishment tracker, including increased motivation
- Tips for leveraging your tracker for raises, promotions, and even job searches
- The value of maintaining a "kudos folder" to overcome blind spots
Don't let your hard work go unnoticed. Listen now and start getting the recognition (and compensation) you truly deserve by tracking your achievements.
Download the FREE Accomplishment Tracker!
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
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