Psychology of Customer Success
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic?
Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.
So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.
Psychology of Customer Success
Outsource Your Brain: Productivity Tools for Customer Success Professionals
More customer success leaders than ever report being overwhelmed by the never-ending demands of their careers. Are you?
In this episode of Psychology of Customer Success, Rachel reveals her favorite tools designed to help CS leaders stay organized and efficient - even when things are coming at you a million miles an hour!
Discover how to build faster knowledge centers, delegate tasks effortlessly, and leverage AI to ensure nothing slips through the cracks.
Get practical insights on using tools like Fathom Notetaker and Anthropic’s Claude, offering you the keys to a more focused and productive workday for maximum efficiency. Tune in and learn how to outsource your brain for maximum efficiency!
Chapters:
00:00:00 - Introduction
00:01:40 - My favorite tools
00:02:29 - Managing tasks
00:03:55 - Discovering Fathom Notetaker
00:08:24 - Superior AI with Claude
00:15:42 - Easy SOPs and knowledge center resources
00:23:34 - Outsource your brain with my favorite productivity tool
00:26:22 - Immediate focus on demand with this music app
00:27:39 - Wake up more easily and improve sleep quality
00:29:11 - The app that will make you happier in 5 mins a day
00:34:51 - Reflecting with a bullet journal
00:39:27 - Continuous learning - when you have no time
*********
If you like this content, please like or rate the show, and follow or subscribe so that you don't miss an episode!
For more information about Provan Success and Rachel, visit https://provansuccess.com
Find Rachel on LinkedIn: https://www.linkedin.com/in/rachelhprovan/
Mentioned in this episode:
This episode was sponsored by Vitally.io
*********
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
Instagram
YouTube
WEBSITE